Frequently asked questions

Open an app from the catalogue, choose a plan, fill in the order form (and any onboarding questions), then continue to payment. You can optionally add extras such as native mobile apps at the same time.

AppBase uses a pay-first flow. Payment confirms your order, then our team provisions your hosted site. Setup starts after payment clears — you will get access details when your site is ready.

This is the short name used for your hosted site address (for example your-company). Use your company name in lowercase letters, numbers and hyphens only. We finalise the live hostname when we set up your site.

Some products offer optional add-ons — for example native Apple or Android apps — as separate line items. Tick them on the order form if you want them included. They are charged with your plan in one checkout.

Plans marked as custom pricing are not available for online checkout. Use the support page or contact sales so we can quote the right package.

When you place an order we create (or reuse) a customer account with the email you provide. If you are new, a temporary password is shown on the payment page — save it. You can change it later under Profile.

Go to Login and sign in with the email from your order and your password. That takes you to the customer portal at My account.

Use Forgot password on the login page. Enter the email on your customer account and we will send a reset link (valid for one hour). If you do not receive it, check spam or contact Support.

After login you can:

• Sites — see your hosted products, plan and status, and open live sites when they are active
• Invoices — review invoice numbers, amounts, status and due dates
• Support — open tickets, reply to conversations and track progress
• Profile — update your name, company, phone and password (email is fixed)

Your login email is shown read-only in Profile because it is tied to orders and invoices. Contact support if you need the account email updated.

Sign in, open Profile, change your name, company, phone or password, then save. Leave the password fields blank if you only want to update contact details.

After payment we set up your instance on AppBase. Timing depends on the product and any onboarding details you provided. You will receive access information when the site is live, and it will also appear under Sites in your account.

Sign in and open Sites. Active sites list the hostname and link out to your product. If a site is still being prepared it will show a pending status until provisioning is complete.

Every AppBase site gets a hosted address like your-company.example.appbase.page (exact hostname is shown under Sites). You can use your own domain as an alias by pointing DNS at that hostname.

1. Confirm custom domain / alias is included on your plan (or ask support to enable it).
2. In your DNS provider, create a CNAME record for the subdomain you want (for example app, portal or support) and set the value to your AppBase hostname — e.g. your-company.dogmom.appbase.page.
3. Do not create an A record for that same name; the CNAME must alias to our hostname.
4. Wait for DNS to propagate (often minutes, sometimes up to 24–48 hours).
5. Open a support ticket with your chosen alias (e.g. app.yourcompany.com) and your AppBase hostname so we can attach the alias and issue SSL on our side.

Root domains (e.g. yourcompany.com with no subdomain) usually need an ALIAS/ANAME or similar at your DNS host, or a subdomain such as www / app via CNAME. We will confirm the right option when you contact support.

You can prepare the DNS record early, but wait until your AppBase hostname is live under Sites before expecting the alias to work. Tell us once DNS is set so we can finish the alias and certificate on our servers.

Customers cannot provision or delete sites from the portal. New products are ordered from the catalogue; changes to existing sites are handled by our team via support or during setup.

Access may be restricted if an invoice is unpaid or a site is suspended. Check Invoices and contact Support if you need help restoring access.

Online orders and invoices can be paid by card (Stripe) and/or PayPal when those providers are enabled. From the order pay page or an invoice, choose an available method and complete checkout securely. Setup does not start until payment is confirmed.

Sign in and open Invoices to see invoice numbers, amounts, status, due dates and linked sites. Download links are not in the portal yet — ask support if you need a PDF copy.

Yes. Sign in, open Invoices, and use Pay on a pending or overdue invoice. You’ll see Stripe and/or PayPal depending on what is enabled. You can also pay from a secure payment link sent by support.

Existing customers should sign in and open a ticket under Support. You can describe the issue, optionally link it to a site, and reply in the same thread. You can also email support@appbase.page (or help@ / billing@) — messages are caught into our support inbox. New customers can start from the Support page.

Create a ticket with a subject and message. Our team replies in the portal; you will see the conversation history and can add follow-up replies until the ticket is resolved.